Refund Policy

Full refunds

• Order cancelled before a driver is dispatched.
• We fail to assign a driver within the promised window.
• Package lost in our custody (subject to liability cap in Terms).

Partial refunds

• Delivery delayed beyond the promised time due to our fault — urgent fee refunded.
• Package damaged in transit — refund proportionate to declared value.

No refund

• Recipient unavailable after driver arrives at correct address.
• Incorrect address provided by sender.
• Prohibited items confiscated by authorities.

How to request

Email or call us within 7 days of the delivery date with your order number. Refunds are processed within 5–10 business days to the original payment method.